Terms & info

Terms and conditions of purchase

Flaggfabriken National AB uses the following terms and conditions of purchase. Flaggfabriken National reserves the right for any printing errors. All image and text information should be seen as illustrations, and cannot be guaranteed to reproduce the exact appearance, size and nature of the goods.


Placing an order
When you place an order with us, this means that you agree to our "Terms of Purchase" as further specified below. Uncollected / released packages are charged with 295: - for domestic DHL Service Point, Schenker Ombud and non-bulky goods. For international parcels, business parcels and bulky goods, the price is charged according to cost. After receipt of the automatic order confirmation, delivery normally takes place within 5 working days, but may also take longer, deviations occur. The customer is responsible for returns.

Delivery method
Flaggfabriken National's various payment and delivery methods:

Shipping is added from 95: - when buying in the online store for non-shrinking goods, with the exception of some goods in the store that cannot be sent in these cases we will get back to you about this. We mainly ship with DHL Serviec Point or Schenker Ombud.

1. Swish: Paid at purchase

2. Svea Checkout*: Card payment, Invoice, Partial payment, Direct bank payment and Trustly. Svea terms company invoice.

3rd Invoice* : Only applies to companies in Sweden with an organization number and after credit assessment.

* If the invoice is outstanding with the invoice supplier (eg Svea), it must be paid before the last payment date even if the item is returned to the store.

Delay in delivery

If a delivery delay occurs, we will try to notify you. As a customer, you always have the right to cancel the purchase in case of delivery delays. We will do everything in our power to fulfill your order. There may be occasions when it is impossible to fulfill the order, for example when our supplier cannot fulfill its commitment to us. We reserve the right to waive all compensation to the customer for delivery delays. In the event of lost goods, a 60-day search period applies in accordance with the freight companies' rules.

Prices are inclusive of
All prices are inclusive of VAT. Flaggfabriken National reserves the right for final sale, price change or misprint.

Right of withdrawal
Under the Distance and Off-Premises Contracts Act (2005:59), you have, among other things, a 14-day withdrawal period from the day you receive the goods in accordance with the Act (2005:59). In the case of a return, the consumer must first contact us to have the return approved. The goods must then be returned within 14 days, unused and in original packaging with invoice or delivery note. The customer is responsible for the return. Pack well! If the product is broken during a return, we cannot compensate you and you must make the complaint to the shipping company yourself. The right of withdrawal does not apply to, made to order items, specially manufactured or specially ordered goods. Do not return against cash on delivery (will not be redeemed). For legal persons, the Purchase Act applies.

To the withdrawal request form.

Complaints
In the event of damaged or faulty goods, or if we have sent the wrong goods, a complaint must be made within 14 days. You will then receive a new item or we will repair it, should it have been discontinued, you will get your money back. Fabric is a living material and deviation in size, color and quality may vary. In the case of goods damaged in transit, complaints must be made directly to the delivery point as soon as possible, preferably when picking up the package. In case of faulty goods, we will send you a shipping note by e-mail so that you can send the goods to us free of charge and you as a customer take responsibility for returning the package to us. We have no guarantee against wear and tear on the goods, but as a customer you must prove that the error existed at the time of purchase. Goods returned against cash on delivery or cash on delivery are not triggered.

Force Majeure
Flaggfabriken national AB is not liable for damage or delay caused by law, government action, strike, lockout, war, storm or other similar circumstance beyond our control that prevents / complicates the fulfillment of delivery. AB Flaggfabriken National has organization number 556065-3619 and we have an F-tax certificate.

Cookies are used
This e-commerce platform uses so-called session cookies. These are used to manage your choices in the online store, such as items in the shopping cart and customer login information. The session cookie is deleted from your computer when you close your browser. If you do not accept cookies, some of the online shop's functions will not work.
If you want to know more about cookies, please read the following link http://www.minacookies.se

SSL
This site uses SSL encryption technology to ensure the security of your personal information. This technology ensures that the personal data you provide in our online store cannot be seen, intercepted or modified by any third party on the internet.

personal data management

Introduction and purpose

The purpose of this policy is to ensure that [we] handle personal data in accordance with the EU General Data Protection Regulation (GDPR). The policy covers all processing operations where personal data is handled and includes both structured and unstructured data.

This policy is embedded in all our employees.

Application and revision

The Board of Directors is responsible for ensuring that the processing of personal data complies with this policy.

The policy shall be adopted by the Management Board at least once a year and updated as necessary.

The Data Controller is responsible for managing the process of updating the policy annually in response to new and changing regulations.

This policy applies to the company's directors, CEO, employees and contractors who are affected by our activities.

Organization and responsibilities

The CEO has overall responsibility for the content of this policy and for its implementation and compliance by the business. The CEO may delegate the responsibility and implementation to the appropriate person in the company. The CEO has delegated the implementation of this policy to the Data Controller.

All employees are responsible for acting in accordance with this policy and what it seeks to ensure.

Terms and abbreviations

Concepts and abbreviations	Meaning of terms
Personal data	Personal data is any information that can be directly or indirectly attributed to a living natural person.
Data subject	The person to whom a personal data relates, i.e. the natural person who can be identified, directly or indirectly, from the personal data contained in a register.
Processing of personal data	Any operation or set of operations which is performed upon personal data, whether or not by automatic means, such as collection, recording, organization and structuring.

Processing of personal data

Any processing of personal data shall comply with the following principles:

• Lawfulness
• Purpose limitation
• Data minimization
• Accuracy
• Storage minimization
• Privacy and confidentiality

*Monitoring and evaluation of our processing of personal data shall take place at least annually

*Any incidents concerning personal data that we process must be reported to the Data Controller without delay. The Data Controller shall without undue delay and no later than within 72 hours report the incident to the Data Inspectorate and otherwise take the necessary measures in connection with the incident.

*Our requirements that personal data is handled in accordance with the GDPR must always be ensured in the procurement and development of IT solutions and services, and must be part of the requirements specification and any agreements.

*You have the right to contact us if you want information about the data we hold about you, to request rectification, transfer or to request that we restrict processing, to object or request erasure of your data.

Who has access to your personal data?
Your personal data will not be passed on to third parties but will only be used internally.

On what legal basis is the data processed?
Whenever we process personal data that we collect from you, we will inform you whether the provision of personal data is required by law or mandatory to enter into a contract and whether it is mandatory to provide the personal data and any consequences if you choose to do so.

What are your rights?
Right of access :
You have the right to request information about the personal data we hold about you at any time. You can contact FLAGGFABRIKEN NATIONAL / FLAGGSKEPPET, who will send you your personal data by email.

Right to rectification:
You have the right to request rectification of your personal data if it is inaccurate, including the right to complete incomplete personal data.

Right to erasure:
You have the right to erase any personal data processed by FLAGGFABRIKEN NATIONAL / FLAGGSKEPPET at any time with the exception of the following situations

*you have an ongoing case with customer service
*you have a pending order that has not yet been shipped or has been partially shipped
*you have an outstanding debt with FLAGGFABRIKEN NATIONAL / FLAGGSKEPPET, regardless of the payment method
*you are suspected of having or have abused our services in the last four years
*your debt has been resold to a third party in the last three years or one year for deceased customers
*your credit application has been rejected within the last three months
*if you have made purchases, we keep your personal data related to the transaction for accounting purposes

We take data protection very seriously, which is why our data protection officers handle your requests regarding your rights as listed above. You can always reach them at info@nationalflagg.se.